The four things that tend to worry people about an unfamiliar shop, answered in order.
The card form you see at checkout is hosted by our payment provider, not by us. That keeps your details off our servers entirely and means no one here can look up a card number, even if asked.
We collect only what an order needs and never sell information on. You can ask for a copy of what we hold, or ask us to delete anything we are not required to keep for accounting, by writing to the address in the footer.
Problems get a decision rather than a process. Damaged or incorrect items are returned at our cost, and refunds are processed within three business days of the parcel reaching us.
There is one newsletter and it goes only to people who opted in, with a one-click unsubscribe. If you would rather hear nothing, unsubscribe once and it takes effect immediately; order confirmations will still arrive.
Read what each listing gives you — materials, contents, how it is meant to be used — before you order. Lay the garment flat, measure the same points the chart uses — chest, waist, length — and pick the column that matches, not the letter.
Composition and care are listed in full on every product page, including the awkward parts — a print that must not be ironed directly, a knit that prefers drying flat. Knowing that before the parcel arrives prevents most of the disappointment.
A size that does not work is a straightforward return: thirty days from delivery, unworn with tags on, refunded to the card or account that paid. No argument, no restocking fee.
Damage in transit is our problem to solve, not yours to prove. You choose between a replacement and a refund that includes any shipping you paid, and we do not ask you to keep packaging you have already thrown away.
The details needed to deliver your order and nothing more: name, address, email, and a telephone number where the courier requires one. Card details go to the payment provider rather than to us, and we do not sell information to anyone.
The contact address in the footer reaches a person who can see your order. Replies normally come within one business day, and anything about your data — a copy, a correction, a deletion — is handled over the same address.
Questions about this page? Write to [email protected] and we will answer within one business day.