The fastest way to reach a person is email — we read everything ourselves.
Curioli is owned and operated by CUCKOO CO. LIMITED.
| Brand | Curioli |
| Legal entity name | CUCKOO CO. LIMITED |
| Registered office | FLAT/RM DO7 8/F KAI TAK FTY BUILDING NO.99 KING FUK STREET SANPOKONG KOWLOON, HONG KONG |
| Customer support email | [email protected] |
| Website | https://curioli.com/ |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (UTC+8) |
Our support address is in the footer of every page. Order numbers and photographs help us answer in the first reply rather than the third, particularly for damage or sizing problems.
We aim to answer within one business day and treat two as the outside limit. If your message needs a courier enquiry we will still reply straight away to confirm we have it, then follow up when the carrier responds.
Company name, registered address and contact email are printed in the footer of every page, along with the payment methods we accept. Please use email rather than post for anything about an order — returned parcels and letters go to different places.
Wholesale is not something we do at present. For press or editorial requests, email us with your outlet, deadline and what you need — images and specifications are available on request.
The order number is the single most useful thing you can send, because it brings up the items, the address and the tracking in one step. If you are asking about an address change that has not taken effect yet, say so at the top; we read messages in order and an urgent line at the start gets handled first.
Where something has arrived damaged, send a wide shot and a close-up, plus a picture of the outer packaging if it was clearly mishandled. A photograph of the packaging helps if the parcel was crushed, and the carrier's label helps if the box was opened in transit.
Messages sent on a business day are normally answered within a few hours and always within one business day; two days is our outside limit. Weekend and public-holiday messages are answered on the next business day, and nothing is left sitting unanswered over a long weekend without an acknowledgement.
Reply to your original message rather than starting a new one — the whole thread stays together and the person who has been handling it can pick it straight up. If a reply has not arrived inside two business days, that is unusual and worth flagging to us directly.
You can write to the registered address printed in the footer for formal matters. For anything about an order, email gets a faster answer.
Journalists and reviewers are welcome to write with an outlet, a deadline and what you need. Wholesale and affiliate enquiries are politely declined — there is no programme to join at the moment. We do not run affiliate or wholesale programmes at present, so there is nothing to sign up for.
Questions about this page? Write to [email protected] and we will answer within one business day.